FAQs
How long will my order take to arrive?
When you place an order, each item is made especially for you, meaning we have to incorporate a production timeline into your estimated delivery date. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions! The shipping time will depend on your location, but a rough guide as follows:
Estimated production time 2-5 days
Estimated shipping time 9-14 days
How much is shipping?
Our shipping costs are calculated at the checkout by our logistics provider, dependent on your product choice and location. We sometimes discount shipping fees under specific conditions, like a minimum order value, within particular countries. The discount is automatically applied at the checkout. Subscribe to our newsletter to hear first about discounted shipping conditions.
Please be aware that any customs and duties fees are not included in your shipping cost and are to be covered by the consumer, not Sauced Originals.
What countries do you ship to?
Australia, Austria, Belgium, Bosnia + Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Belarus, Isle of Man, Kosovo, Russia, Svalbard & Jan Mayen
Do you accept returns?
As your item is made to order, we can’t accept returns unless the item arrives faulty or damaged. There are detailed, product specific size guides on each product page so please take care to check the measurements and select the correct size. If you believe your order has arrived faulty or damaged, please contact us via our contact page, clearly stating the issue and your name and order number.
Do you have a sustainability promise?
While we're not perfect, we're committed to doing our best where it counts. Our products are made to order, helping to minimise overproduction and reduce waste. Wherever possible, we use recyclable or biodegradable packaging to lessen our environmental impact.
How should I take care of my items?
- machine wash at 30°C (gentle cycle)
- do not bleach
- tumble dry low
- iron at low temperature
- avoid ironing on print
- do not dry clean
How can I contact you regarding my order?
If you need to contact us regarding an order or with any other enquiries please visit the contact page via the menu bar above.
How can I stay up-to-date?
You can find us on Instagram, TikTok and YouTube under @saucedoriginals. You can also subscribe to our emails to receive our monthly newsletter of what we’ve been up to at Sauced Originals HQ.